Terms of Service & Privacy Policy
1. Scope of Service
May Coffee Co. provides artisanal coffee capsules and related products through this e-commerce platform. By accessing our services, you agree to be bound by these terms. We specialize in made-to-order roasts, ensuring that every order meets our strict quality and sustainability standards before dispatch.
Our services are subject to product availability and regional delivery constraints. We reserve the right to modify or discontinue any specific roast or product line without prior notice, maintaining our commitment to seasonal and sustainable sourcing practices.
2. Ordering and Capsule Sales
All orders placed for our signature coffee capsules are processed within 24-48 hours to guarantee freshness. Users are responsible for ensuring precise shipping information. As our coffee is roasted to order, once the roasting process has commenced, adjustments to the flavor profile or quantity may not be possible.
Subscription services for capsule delivery are billed on a recurring basis. You may manage your subscription through your account settings or by contacting our support team directly at hello@maycoffee.com. Early cancellations are subject to our standard return policy for perishable goods.
3. Privacy and Data Usage
We respect your privacy as much as we value good coffee. Your personal data is collected solely to enhance your shopping experience and deliver your orders efficiently. We use industry-standard encryption to protect your payment details and never sell your information to third-party marketing agencies.
By subscribing to our newsletter, you consent to receive updates regarding new seasonal roasts and sustainability initiatives. You can opt-out at any time via the link provided in our emails. For a detailed breakdown of our third-party data processors, please refer to our full privacy documentation available upon request.
4. Liability and Store Policies
May Coffee Co. is not liable for damages resulting from the misuse of coffee capsule hardware or improper storage of coffee beans. Coffee should be kept in a cool, dry place to maintain its structural and flavor integrity. Our liability is limited to the replacement of defective goods reported within 7 days of delivery.
All store policies regarding returns, exchanges, and sustainability credits are final. We encourage users to participate in our capsule recycling program to receive store incentives. Detailed instructions on our eco-friendly disposal methods can be found in our sustainable roastery guide.